Cancellation & Returns
Last updated: 10 September 2026
At Marelie Wear, we want you to feel confident when placing an order with us.
This page explains your options if you wish to cancel an order or return an item.
1. Cancelling or Changing an Order
Orders may enter processing shortly after they have been placed.
If you wish to cancel or change your order, please contact us within 30 minutes of placing your order at:
We will do our best to process your request. However, cancellation or changes cannot be guaranteed, as orders may enter processing immediately after being placed.
After the first 30 minutes, your order may already be prepared or processed for shipment and can generally no longer be cancelled or changed.
If cancellation is no longer possible, you can wait until your order has been delivered and request a return in accordance with our 30-day Return & Refund Policy.
Nothing in this section limits any rights you may have under the Australian Consumer Law.
2. Change-of-Mind Returns
For purchases made through our website, Australian consumer law does not automatically require a business to provide a refund simply because a customer has changed their mind.
However, Marelie Wear voluntarily offers a 30-day money-back guarantee from the date you receive your order.
This means you may request a return within 30 days if, for example:
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you change your mind;
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the item is not quite right for you;
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you ordered the wrong size or colour.
The item must meet the return conditions described in our Return & Refund Policy.
For voluntary change-of-mind returns, return shipping costs are the responsibility of the customer.
3. Return Conditions
To qualify for our voluntary 30-day return policy, the item must generally:
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be in its original condition;
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not have been worn beyond trying it on;
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not have been washed;
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not be stained, damaged or altered;
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show no signs of use, wear or odours;
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where possible, include its original tags and packaging.
Full return conditions are available in our Return & Refund Policy.
4. Return Address
Please contact us before sending a return.
After your return request has been received, we will provide the appropriate return instructions and return address by email.
Please do not return your order to the address shown on the original parcel or shipping label unless we have specifically instructed you to do so.
5. Faulty, Damaged or Incorrect Products
Our voluntary 30-day return policy does not limit your rights under the Australian Consumer Law.
If an item is faulty, damaged, incorrect, not as described or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy under Australian law.
These statutory rights are separate from our voluntary 30-day money-back guarantee and are not automatically limited to 30 days.
Please contact us at:
and provide your order number and details of the issue.
We may request photographs or other relevant information to help assess the problem.
6. Return Shipping Costs
For voluntary returns, including a change of mind or ordering the wrong size or colour, the customer is responsible for return shipping costs.
Where an item has a problem covered by the Australian Consumer Law, reasonable return shipping costs will be handled in accordance with applicable law.
7. Refunds
For eligible returns under our voluntary 30-day money-back guarantee, refunds are processed after the returned item has been received and inspected.
Refunds will generally be issued to the original payment method used for the order.
Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
For complete information about returns and refunds, please see our Return & Refund Policy.
8. Contact
For questions regarding cancellations, returns or refunds, please contact:
Marelie Wear
Email: info@mareliewear.com
