Shipping Policy
Last updated: 4 August 2026
At Marelie Wear, we aim to process and deliver every order as quickly and carefully as possible.
Below you will find the main information regarding the processing, shipping and delivery of your order.
1. Processing Time
Orders are generally processed within 1 to 3 business days after payment has been successfully received.
This processing time includes the preparation and checking of your order before shipment.
During busy periods, promotional events, public holidays or exceptional circumstances, processing may take longer.
2. Delivery Time
Once your order has been processed, the estimated delivery time is generally:
6 to 10 business days.
This is an estimate. Delivery times may vary depending on factors such as the destination, carrier and logistical conditions.
The usual total estimated timeframe, including processing and delivery, is therefore approximately 7 to 13 business days.
Delays may occur due to:
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high demand or carrier volumes;
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public holidays;
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weather conditions;
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customs procedures;
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disruptions to transport networks;
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exceptional circumstances outside our reasonable control.
A delay does not automatically entitle the customer to compensation. However, any rights available to consumers in relation to delayed or failed delivery under applicable Australian consumer law remain unaffected.
3. Fulfilment Centres and Logistics Partners
To process and deliver our orders, we work with various international logistics partners and fulfilment centres.
Depending on the product, stock availability and delivery destination, an order may be processed or shipped from different fulfilment centres.
This means that an order may be shipped from overseas.
In some cases, multiple items from the same order may be shipped separately.
4. Shipping Costs
Any applicable shipping costs are clearly displayed during checkout before you confirm your order.
Where free shipping is offered, no additional standard shipping fee will be charged at checkout, subject to the conditions of the applicable offer.
5. Order Tracking
Where tracking is available, tracking information will be sent by email after your order has been shipped.
Please note that it may take some time before the first tracking updates appear in the carrier's tracking system.
We recommend checking your tracking information regularly to stay updated on the status of your delivery.
If a parcel is delivered to a collection point, parcel locker or another pickup location, the customer is responsible for collecting it within the timeframe specified by the carrier.
For any questions regarding your tracking, please contact:
6. Shipping Details
The customer is responsible for providing accurate and complete shipping and contact information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at info@mareliewear.com.
We will do our best to update the address before shipment, but changes cannot be guaranteed once an order has entered processing.
An incorrect or incomplete address may result in a delivery delay or failed delivery.
7. Orders Marked as Delivered
If the carrier's tracking information shows that your order has been delivered but you have not received it, please contact us as soon as possible.
We will review the situation and, where necessary, may request additional information or open an investigation with the carrier.
Tracking information may be taken into account when assessing the situation, without limiting any rights available to the customer under applicable Australian consumer law.
8. Delayed or Lost Parcels
If your parcel is significantly delayed or appears to have been lost during transit, please contact us at:
We will review the shipment status and, where necessary, contact the relevant logistics partner or carrier to determine an appropriate solution.
Your rights under applicable Australian consumer law remain unaffected.
9. Contact
For any questions regarding shipping, delivery or tracking, please contact:
Marelie Wear
Email: info@mareliewear.com
