Return & Refund Policy
Last updated: 10 September 2026
At Marelie Wear, your satisfaction is important to us.
In addition to your rights under the Australian Consumer Law, we offer a voluntary 30-day money-back guarantee from the date you receive your order.
For any questions regarding a return, exchange or refund, please contact us at:
1. 30-Day Money-Back Guarantee
Marelie Wear offers a voluntary 30-day money-back guarantee from the date you receive your order.
If you are not satisfied with your purchase, you may contact us within 30 days of receiving your order to request a return.
To qualify for this voluntary return policy, the item must meet the return conditions set out below.
Once the returned item has been received and inspected, we will issue a refund for the amount paid for the eligible returned item.
For change-of-mind returns under our voluntary 30-day policy, return shipping costs are the responsibility of the customer.
This 30-day money-back guarantee is offered voluntarily by Marelie Wear.
It is provided in addition to your rights under the Australian Consumer Law and does not exclude, restrict or modify any consumer guarantee, right or remedy available under Australian law.
2. Requesting a Return
To request a return, please contact us at:
Please include the following information in your request:
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your name;
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your order number;
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the item or items you wish to return;
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the reason for the return, if you wish to provide one.
We will then send you the applicable return instructions and return address by email.
We do not publish a return address on our website.
Please do not return an item to the address shown on the original packaging or shipping label unless our customer service team has specifically instructed you to do so.
A return sent to an address other than the return address provided by our customer service team may not be received or processed correctly.
3. Return Conditions
For a return to be accepted under our voluntary 30-day money-back guarantee, the item must:
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be in its original condition;
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not have been worn beyond trying it on;
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not have been washed;
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not be stained, damaged or altered;
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show no signs of use, wear or odours;
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where possible, include the original tags and packaging.
These conditions apply to returns made under our voluntary change-of-mind policy.
They do not restrict your rights under the Australian Consumer Law where a product is faulty, damaged, unsafe, not as described or otherwise fails to meet an applicable consumer guarantee.
4. Return Shipping Costs
Return shipping costs are the responsibility of the customer for voluntary returns, including:
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a change of mind;
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ordering the wrong size or colour;
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a voluntary exchange;
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a return made under our voluntary 30-day money-back guarantee.
Marelie Wear does not provide a prepaid return label for these voluntary returns.
Return shipping costs paid by the customer for a voluntary return are not refundable.
The customer is responsible for choosing a suitable carrier and sending the parcel to the return address provided by our customer service team.
We strongly recommend using a tracked shipping method and keeping proof of postage until your return has been fully processed.
Different rules apply where a product is faulty, damaged, incorrect or otherwise fails to meet a consumer guarantee under the Australian Consumer Law.
If we confirm that the product has a problem covered by the Australian Consumer Law, we will reimburse reasonable return shipping costs where required by law.
5. Return Address
The applicable return address will only be provided by email after we receive your return request.
Please do not send your return until you have received:
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confirmation of your return request;
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the return instructions;
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the correct return address.
Contacting us before sending a voluntary return is an administrative step designed to ensure that your parcel can be correctly received and processed.
This procedure does not limit any rights you may have under the Australian Consumer Law.
6. Items That Cannot Be Returned Under Our Change-of-Mind Policy
Certain items may be excluded from our voluntary 30-day change-of-mind return policy where clearly stated before purchase.
For health and hygiene reasons, this may include certain sealed products where the seal has been removed after delivery.
An item is not automatically excluded simply because it belongs to a particular product category.
Any exclusions from our voluntary return policy do not limit your rights under the Australian Consumer Law where an item is faulty, damaged, unsafe, incorrect or otherwise fails to meet a consumer guarantee.
7. Faulty, Damaged, Incorrect or Non-Compliant Items
If you receive an item that is faulty, damaged, incorrect, not as described or otherwise does not meet an applicable consumer guarantee, please contact us as soon as reasonably possible at:
To help us assess your request, we may ask you to provide:
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clear photographs or a video of the item;
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a photograph showing the fault or damage;
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a photograph of the packaging;
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a photograph of the shipping label.
We may assess the product before providing a remedy.
Your request will be handled in accordance with the Australian Consumer Law.
Depending on the nature and seriousness of the problem, you may be entitled to a repair, replacement, refund or another remedy available under the Australian Consumer Law.
Where a return is not required, we will let you know by email.
Please contact us for instructions before sending an item back so that we can ensure the return is processed correctly.
8. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
These rights apply automatically and are separate from our voluntary 30-day money-back guarantee.
Consumer guarantee rights are not limited to 30 days and may continue for a reasonable period depending on the product and circumstances.
9. Refunds
For an eligible return made under our voluntary 30-day money-back guarantee, the refund will be processed after the returned item has been received and inspected.
Refunds will generally be made to the original payment method used for the order unless otherwise agreed or required by law.
Once a refund has been processed, it may take several business days for the funds to appear in your account depending on your bank or payment provider.
Return shipping costs paid by the customer for a voluntary change-of-mind return are not refundable.
Refunds relating to faulty or non-compliant products will be handled in accordance with the Australian Consumer Law.
10. Exchanges
An exchange may be offered subject to availability of the requested item.
For voluntary exchanges, including where the customer has ordered the wrong size or colour or has changed their mind, the cost of returning the original item is the responsibility of the customer.
We cannot guarantee that a particular size, colour or product will still be available when the exchange request is processed.
Nothing in this section limits your rights under the Australian Consumer Law.
11. Cancelling or Changing an Order
Orders may enter processing shortly after they have been placed.
If you wish to change or cancel an order, please contact us as soon as possible at:
We will do our best to accommodate your request, but we cannot guarantee that an order can still be changed or cancelled once processing has begun.
This practical limitation does not restrict any rights available to you under the Australian Consumer Law.
12. Delayed or Lost Parcels
If your parcel is significantly delayed or appears to have been lost during transit, please contact us at:
We will review the available tracking information and, where necessary, contact the shipping partner or carrier to investigate the situation and determine an appropriate solution.
If tracking shows that your parcel has been delivered but you have not received it, please contact us as soon as possible so that we can investigate.
13. Contact
For any questions regarding a return, exchange, refund or your order, please contact:
Marelie Wear
Email: info@mareliewear.com
